Oak Trust Credit Union - What Members Like You Love About Oak Trust

"Timely and friendly service. This Credit Union has the feel of small-town banking and I enjoy the personal service and it is more pleasant than the big corporate banks. We left a big corporate bank for Oak Trust and have not regretted the decision!!!" – K.H., former Thomson Reuters Branch

"I love banking at Oak Trust because all other banks treat me, as I call it, "Fast Food Banking". Not at Oak Trust! They answer my questions and try to help me out and give me advice. They don't treat me like a "number". It is like banking in a small town but in the big city." -H.L., Diffley Branch

"I started working with credit unions 24 years ago for my college loans, and I love the personal touch they offer. Since then, I've financed I think 4 vehicles through Oak Trust and also taken advantage of additional financing opportunities. I know they have a personal interest in providing suggestions, opportunities and ideas for me and my family, which I really value." – G.D., former Thomson Reuters Branch

"In this age, with big business, we are treated like a number, but not with Oak Trust. We are still treated as a person." – C.H., former Thomson Reuters Branch

"I love how I don't feel like a number, but a person. You guys don't make me feel like an object like other banks have and that makes a huge difference in why I chose to work with you. Thanks!" – J.S., Diffley Branch

"Oak Trust is very dependable and the staff is always helpful and friendly. I have never encountered any 'hidden charges' or ridiculous fees that I have heard some of my friends who bank at Chase deal with. I love the hometown bank feeling and the helpful employees. Thank You!" – L.A., Villa Park Branch

"Conservative, Cooperative Environment. With bank closures in the news every day, I can rest assured that Oak Trust puts customers first in terms of fees as well as safety of their investments..." – J.G., former Thomson Reuters Branch

"I have been with Oak Trust for since the early 80's. They have ALWAYS been friendly and helpful. They have this uncanny knack of coming to my financial rescue when no one else was willing. They have been around through the good times and the bad." - K.W., Villa Park Branch

"I have been a member at Oak Trust Credit Union for nearly 20 YEARS, and the service I've received is True Quality Customer Service. The representatives are, efficient, responsive to your concerns, effective, and very friendly. It is a pleasure being a member at Oak Trust Credit Union, I look forward to continuing to do business with such an amazing establishment." – A.S., Villa Park Branch

"Love that they offer personalized service to their members. They know me by name and are always courteous and helpful. In addition, they have fewer and lower fees than larger institutions and excellent rates on car loans. This is the way banking should be - simple!!" – K.F., Diffley Branch

"The staff there is always pleasant and friendly. They know me by name and always ask me how my day is going." – H.H., Diffley Branch

"Oak Trust Credit Union has been more than a bank to me. I always feel like they are looking after my best interest and keeping me informed about finances. The employees are friendly, responsive and provide excellent customer service. I felt secure when I financed my home and several vehicles, including both of my daughters’ first cars! The added convenience of the Thomson Reuters branch made it easy to access my account every day!" – B.W., Diffley Branch

"The employees are always kind and say hello. There's never been a mistake, in the 4 or 5 plus years that I have been a member on my account (incorrect charges and such) as there was when I banked at TFC and MinWest Bank in Eagan, Mn. I'm glad I found Oak Trust and am a proud member!" – S.I., Diffley Branch

"Customer service is excellent and very helpful in all aspects. Makes me feel comfortable when coming in and again helpful in any problem I have with checking, or loan process." – N.S., Villa Park Branch

"Everyone at the Diffley Branch addresses me by my name before I ever even give them my information and transaction paperwork. I am treated with such professionalism but most of all above and beyond customer service. I feel like I'm treated like a human being and not just another account number. I went through a horrible divorce a couple of years ago and all the staff were so kind to me and helped me through what was the most difficult experience of my life. They all want the best for their customers. You guys also offer the best options for whatever thing you are trying to do with your life changes. They treat you with such respect and dignity at Oak Trust Credit Union - Diffley Branch. I can't see myself banking with any other lender or financial institution. Also accessing this branch is so convenient and personal. It doesn't give you that feeling of monopoly when banking at Oak Trust. Everything is so personalized and on a first name basis at Oak Trust. I feel like they really care about me as an individual. I appreciate all the financial help and excellent customer service I have received throughout the years of me being a customer at Oak Trust Credit Union." – C.B., Diffley Branch

"I love Oak Trust Credit Union for many reasons. I think the fact that I have been a member with your company for over 25 years speaks volumes to that truth. I have made and endured your transition from "Central Credit union to Oak Trust credit union" primarily because of the outstanding customer service I have received from "Pat and other courteous agents you have employed over the years. I speak from knowledge and experience since I have had various accounts with banks who have TOTALLY disappointed me with their outrageous service fees and totally disrespectful customer service. These unfortunate encounters with other (banking) institutions only managed to reinforce my faith, love and appreciation of Oak Trust! Thank you for your YEARS of EXCELLENT service." – S.W., Diffley Branch

"I have been banking with Oak Trust Credit Union for about 15 years. And you do feel like a family because not one time I have a problem with banking with Oak Trust. I would always tell people about the Credit Union, and the workers are so helpful. I would not leave the Oak Trust for a regular big bank. I'll stay with my family. And I don't use a Branch at all." – A.W., Diffley Branch

"I LOVE the fact that you feel like you matter when you call or go into a branch. I appreciate that "personal" touch after having negative experiences with other institutions after mergers, etc. turn them into megabanks. My husband started banking with you over 15 years ago and my own experience with you has convinced me that we will stay for as long as we can!" – M.D., Villa Park Branch

"I recently moved about 45 minutes away from my branch, and the bankers make every effort to ensure that banking with Oak Trust is still ultra convenient for me. They are all very helpful and are always very friendly. They helped me afford my car loan by lowering my interest rate. Oak Trust is definitely a cut above the major big name banks in the Twin City area. I have recommended Oak Trust to many of my friends and family, and they are all very happy with the quality and friendly service we all receive." – W.S., Diffley Branch

"The environment at this office is always a friendly, and I feel very comfortable whenever I had to visit for any transaction. It helps me as a customer knowing there will be friendly smiles whenever I visit my Oak Trust office at Villa Park!" – A.D., Villa Park Branch

"Connie and all of the ladies here know me by name. They have helped me with my home mortgage. I have a checking, savings and visa credit card. Everything is excellent." – R.M., Villa Park Branch

"I love banking with Oak Trust for a number of reasons - first, for the friendly and rapid Customer Service, for the online banking convenience (I can pretty much do everything that I want to do) and for the ease of access. It is a great Credit Union - Tops!" – K.G., former Thomson Reuters Branch

"The very friendly staff. Very Accommodating." – M.L., former Thomson Reuters Branch

"The employees have always been extremely helpful and friendly." – R.P., Diffley Branch

"Because they keep on taking out good deals. The Manager and staff are very nice and always available, whenever I have any questions. Online banking and Direct Deposit are some of the features that I love and make my life easy. It's very convenient banking at Oak Trust." – N.A., former Thomson Reuters Branch

"...The service I've received from everyone I've interacted with has been the greatest part, and is second to none... a 180-degree difference from what I've experienced at the other banks I've patronized." – J.L., former Thomson Reuters Branch

"The people." – R.F., Villa Park Branch

"The people that are employed here are the BEST employees anywhere. They are caring, loving people." – P.H., former Sugar Grove Branch

"Because the people are very friendly and always helpful." – G.G., former Thomson Reuters Branch

"Nadine & Connie & Cara." – E.J., Villa Park Branch

"Even though there have been many moves and changes with my credit union, I have always had success whenever I spoke to any employees either at the 800 number or the Diffley branch. It means so much when you get such helpful, knowledgeable people who are truly there to help. Thanks to all." – D.K., Diffley Branch

"The service is great, the people are always friendly and ready to help." – T.P., former Thomson Reuters Branch

"Oak Trust is close to my home, it's convenient, the bankers are personable and attentive and I can get in and out without a hassle." – C.V., Diffley Branch

"There are a lot of reasons. 1) Ease - easy to access and use 2) Good products - products with good interests 3) Good promotions - there are a lot of events going on." – J.S., former Thomson Reuters Branch

"You feel at home there. It's almost like you are visiting the relatives. All the employees know you by name. They know what is going on with you. You feel like there is a genuine relationship there. It's very comfortable." – K.O., Diffley Branch

"I love banking at Oak Trust because the branch offers a quick and convenient service. The staff is friendly and treats their customers with respect." – M.L., former Thomson Reuters Branch

"Helpful Staff - Great Rates on Loans - No Fee ATM" – J.G., former Thomson Reuters Branch

"Convenience & friendly, helpful staff." – S.Y., former Thomson Reuters Branch

"I like the personal and individual touch that larger banks don't have." - E.A., former Thomson Reuters Branch

"...Professional staff and easy online banking." - A.J., former Thomson Reuters Branch

"Ease in banking, friendly service. No hassle banking." – M.C., Villa Park Branch

" 'cause I receive best rates, better service and even bigger smiles :-)" – Q.B., former Thomson Reuters Branch

"At Oak Trust Credit Union,, Customer Service is number one with friendly and helpful service." – J.G., Diffley Branch

"No matter what time I stop in at Oak Trust CU someone behind the desk or in the offices always treats me with a smile and acts like I'm their only customer. That's what makes Credit Unions stand out in the business world." – M.B., former Thomson Reuters Branch

"The employees are always so friendly and helpful. It is just a pleasant place to visit." - T.L., Diffley Branch

"People are always willing to help and get you answers." – C.M., former Thomson Reuters Branch

"I love how friendly, helpful and nice all the employees of both branches that I visit are. It makes me feel like that I'm a valued customer." – C.E., Diffley Branch

"Friendly and fast service. Accounts easily managed & problems (if any) are taken care of immediately." – R.C., Villa Park Branch

"So friendly and helpful! Everytime!!" – J.F., former Thomson Reuters Branch

"The people are very nice to customers." – D.E., former Thomson Reuters Branch

"They gave me a great deal on a loan for my car. They always take care of everything I need." – N.H., former Thomson Reuters Branch

"I absolutely love the staff. They are extremely knowledgeable and knew me on a first name basis from the day that I applied for my checking account. I also love the ease of online banking along with the ability to use an ATM without my card. I am very proud to be a member of Oak Trust Credit Union!" – M.T., former Thomson Reuters Branch

"I have been a member of OTCU forever it seems. I do not live near any of the locations, however I have been able to bank via phone, internet, etc. The service in every area, including loans, is fantastic. Everyone really cares about us customers. The service, or to solve a problem is given immediately help. I have direct deposit via paycheck, but mailing a deposit is not a problem, when I do occasionally need that service. The interest rates are always competitive. Thank you." – K.M., Diffley Branch

"They provided me with a low rate on my car loan, which is saving me a lot of money over the course of the loan." – A.S., former Thomson Reuters Branch”

"Great service, very helpful staff and good rates." – L.S., Villa Park Branch

"The location of my closest branch makes it easy to deposit money, withdraw, and the staff is always VERY helpful. I enjoy the ease at which I can access my financial accounts - online, at the branch or over the phone. In addition to all of that - my auto loan was easy to apply for and my loan rep walked me through every step. I can't believe the interest rate I got! It's really low!" – S.B., former Sugar Grove Branch

"It's small, good service and people know me. Personable and Safe." – C.M., Diffley Branch

"I love banking at Oak Trust because… the service is great and the rates on loans are the lowest anywhere!" – C.B., former Thomson Reuters Branch

"I would only use cash to pay for everything if it weren't for the GREAT service at Oak Trust. They are the one and only Credit Union for me! Great Job Everyone!" - R.B., former Thomson Reuters Branch

"Helpful staff, good rates and convenience." – K.O., former Thomson Reuters Branch

"The customer service. Everyone is so helpful and you are able to call your favorite rep directly and guess what, she calls back!" – B.M., Villa Park Branch

"The people who work there. Everyone is very friendly, greeting me by name, willing to always go above and beyond what is required. Great support!" – C.J., former Thomson Reuters Branch

"The friendly service and everyone is always willing to go above and beyond." - L.H., former Thomson Reuters Branch

"I love… the helpful staff. Always friendly and willing to work out solutions." – K.W., former Thomson Reuters Branch

"The people are very nice." – G.V., Diffley Branch

"Personal service, convenient locations and ATMs, great loan rates and financial services. Oak Trust is a great Credit Union! Everything is easy and convenient." - M.S., former Thomson Reuters Branch

"Everyone is so friendly and all transactions are done correctly. Everyone goes out of their way to be helpful." – S.B., Diffley Branch

"Great service from the employees." – C.B., Villa Park Branch

"They are lovely people. Like a family." – B.O., Diffley Branch

"1. The staff is friendly and know me on a level that you would not see at other large banks. 2. Oak Trust was able to give me a better rate on my new car with help from Christine Pesta who was very helpful and great to work with.” – R.L., former Thomson Reuters Branch

"Everything!!! The staff are the friendliest people around. Keep up with the great work." – S.G., Diffley Branch

"Because they have the best interest, people is friendly, and they are the best bank ever." – R.V., Villa Park Branch

"The people that work at Oak Trust are the friendliest!" – J.D., former Thomson Reuters Branch

"Great people, helpful, and understanding. Also, outstanding smiles." – A.S., Diffley Branch

"The personal service!" – T.C., former Thomson Reuters Branch

"Because they have lovely staff and moreover do not waste time during transaction, and lastly, close to where I live." – L.K., Diffley Branch

"I like the good rates." – C.H., former Thomson Reuters Branch

"It is blocks from my house and the hours work for me." – C.L., Villa Park Branch

"I love the bank to bank funds transfer feature." – G.M., former Thomson Reuters Branch

"...Very prompt friendly service! I also like the free bill pay." - C.C., former Thomson Reuters Branch

"Wonderful customer service and a large amount of banking options." – K.H., Thomson Reuters Branch

"Personalized customer service." – A.S., former Thomson Reuters Branch

"The people are always friendly and helpful. I like the "small town" feel of a credit union and Oak Trust in particular." – L.L., former Thomson Reuters Branch

"The service is fantastic!" – M.P., former Thomson Reuters Branch

"The new hours! It is so much easier to get here after work. Plus your online banking rocks." - A.D., Diffley Branch

"Banking at Oak Trust is easy and simple. The Customer service is excellent and as they said above we are treated as a credit union family rather than a member. The online banking they offer is secured and safe. Thanks Oak Trust for treating us a family rather than a member." - K.T., former Thomson Reuters Branch

"I love banking with Oak Trust because they don't bombard you with crazy fees like the traditional banks do. I've been banking with Oak Trust for about 15 years and they have always been dependable." – J.J., Villa Park Branch

"Easy to use - friendly people - The best customer service!!" – M.J., former Thomson Reuters Branch

"Rates." – R.N., Diffley Branch

"...We trust each other too. Good relationships." – K.W., former Thomson Reuters Branch

"Always helpful and polite. I have been with this CU for many years (when it was MPCU) and have always received the best service. I have consulted with Nadine for years and being on a first name basis is the best. When I need to go into the office in Villa Park, I am always taken care of promptly. Very nice people there." –B.N., Villa Park Branch

"The friendly service is great. We also refinanced our home mortgage with Oak Trust recently and had a great experience." – A.C., former Thomson Reuters Branch

"The entire staff will and has gone out of their way to ensure that I am taken care without breaking a sweat. It seems their nature to make sure the customer is taken care of, which is most valuable to me!" – M.E., Villa Park Branch

"They are very, very nice people." – G.R., Villa Park Branch

"Because I finally have a bank that cares more than just making money. I feel welcome when I walk in. They know my name here and it feels great." – J.H., Diffley Branch

"Close to home, people are very nice." – M.B., Diffley Branch

"...Interest rates are great for earnings and fees, and a helpful staff." - S.B., former Thomson Reuters Branch

"The friendly people who work at Oak Trust make it a pleasure to bank there!" - M.K., former Thomson Reuters Branch

"The flexible service and how helpful the staff are." – J.G., former Thomson Reuters Branch

"The people." – J.C., Villa Park Branch

"Great service at Diffley." – S.V., Diffley Branch

"Location, location, location. Very friendly and helpful staff. Drive-up convenience." – M.B., Diffley Branch

"Everything is easy, especially electronic banking!" – K.K., Villa Park Branch

"Great for my car loan!" – W.T., former Thomson Reuters Branch

"...Very helpful staff." – D.B., former Thomson Reuters Branch

"The people that I see and work with are absolutely awesome! They have a great sense of humor and seem to enjoy their jobs. Oak Trust has been able to meet all of my banking needs." – C.L., former Thomson Reuters Branch

"Convenient location, pleasant workers, and easy to work with." – L.B., Diffley Branch

"The nice tellers." – D.B., Diffley Branch

"...Competitive rates, plus friendly help!" – B.G., former Thomson Reuters Branch

"Nadine and the other girls that work at the Villa Park Branch are always so friendly and willing to go the extra step in helping me with my banking needs! It has been a long time since I have had that feeling when banking… Great Job Villa Park!" – K.S., Villa Park Branch

"I love banking at Oak Trust because it is very convenient for us… I also receive email on alerts, news, and etc. Thank you for the best Customer Service and services over all." – D.D., former Thomson Reuters Branch

"I love this credit union because of its terrific staff. There's always a friendly face, and able to answer any questions or help. Thanks for your wonderful service." – M.O., Diffley Branch

"All of the employees here are very welcoming and fun to talk to and the service is great." – B.R., Diffley Branch

"Because of the excellent customer service!" – B.H., Diffley Branch

"...Great staff!" – M.W., former Thomson Reuters Branch

"Nice people (esp. Rachel and Jenna), online banking, the entire experience." – L.D., former Thomson Reuters Branch

"Customer service is outstanding. There is always someone there to go the extra effort to take care of your needs. I really appreciate all of their help for any of my banking needs." – S.V., Villa Park Branch

"The best customer service I've had at a bank!" – H.H., former Thomson Reuters Branch

"People are friendly. They help us to understand our account. After all, they love us. I have been here for 4 years." – R.W., Diffley Branch

"Helpful cashiers, like Laura, make banking at Oak Trust enjoyable." – J.B., Diffley Branch

"I love banking at Oak Trust because… they offer very convenient ways of managing your money, from online access to cardless ATM transactions. I also am very grateful for my Oak Trust Visa as they increased my credit slightly recently instead of penalizing me for going over my limit. I don't plan to disappoint them for making that decision! Thank you!" – J.L., former Thomson Reuters Branch

"Because of the staff - from the top on down. Everyone seems to know my name and never hesitates to greet me with a smile. What they don't know is that some days or weeks their smile is the first one I have received. I needed it and I am so grateful to receive it." – R.K., Diffley Branch

"...The friendly staff!!" – G.O., former Thomson Reuters Branch

"...Nice people and I love the low balance notices!" – E.B., former Thomson Reuters Branch

"Awesome people! Great options with their accounts, loans, etc." – M.B., former Thomson Reuters Branch

"Nadine is very helpful-and always pleasant. When I call everyone is very nice and helpful." – J.W., Villa Park Branch

"Wonderful associates." – D.C., Villa Park Branch

"The people serving us are friendly and make a point to know you by your first name." - B.A., former Thomson Reuters Branch

"...Very friendly people that work there. They are always very helpful." - A.S., former Thomson Reuters Branch